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Responsibilities

  1. Monitor Airbnb, Booking.com, and other OTA’s communication with Guests
  2. Ensure pre-arrival documentation is correct and filed
  3. Upsell guests’ local features, airport pick up, daily cleaning, laundry, concierge, etc.
  4. Check in/out with Dubai Tourism
  5. Provide Security of Buildings in Dubai with all documentation required by them for the Guest to Check-in
  6. Create/Update the profile of the Guest in PMS for Guest Service Agents.  Includes Researching guests and finding out any information about them possible.
  7. Coordinate Guest requirements with Guest Services Agents

 

Requirements

  • 2 years working in a Reservations Department in A Luxury Hotel or Homestay Company
  • Excellent English is written and communication skills
  • Ability to up-sell
  • Understand the operations of a Hotel Industry
  • Coordinate requests of guests who have checked in with team members.
  • Ready to work in rotational shifts.

We are looking for a Human Resource Manager.

Roles and Responsibilities

1. HR Information System Management (Zen HR)

  • Payroll Preparation
  • Compensation Changes Updation
  • Time and Attendance Management
  • Leave Management
  • Create New Employees
  • Send onboarding tasks
  • Track onboarding tasks
  • Send out announcements through the system
  • Document updation
  • Training on the System

2. HR Admin

  • Policies - if any outside of Handbook.
  • Process Setup (SOPs)
  • HR Service Delivery
  • Labour & Compliance

3. Performance Management

  • KPI Management
  • Adherence to Framework
  • Updates as needed
  • Monitoring of Monthly, Quarterly and Yearly Check-ins
  • Annual Review Management
  • Performance Improvement Management

4. Compensation Management

  • Offer Preparation
  • Administer Ad-hoc Pay Changes
  • Annual Salary review Management

5. Recruitment Management

  • Identify Candidates
  • Filter Candidates based on values and short list for Direct Reports
  • Coordinate interviews till finalized
  • Finalize the hiring
  • Offer Management
  • Build a database of candidates

6. Recruitment Management

  • Employee Engagement
  • Birthday e-mail
  • Anniversary Celebration
  • Other Events/activities

7. Onboarding

  • Preparing Onboarding Sheet
  • Replicate in the system and send task
  • Oversee the arrangement of new hire requirements
  • Onboard the new hire
  • Monitoring of progress
  • Conduct Daily, Weekly and Monthly Check-ins

8. Offboarding

  • Exit Management
  • Prepare Full and Final
  • Conduct Exit Interview
  • Deactivate employee in the system

9. Others

  • Attend Daily/Weekly/Monthly Meetings
  • Formulate Recognition Program
  • ENPS Program Deployment and Management

10. OKR

  • Should have experience with running OKR or being Scrum Master or something equivalent

 

Quarterly KPI’s will be

1) Employee NPS

2) Employee Retention rate above 90%

3) Salaries and Wages within % of Sales

We are looking for a Home Acquisition Manager.

With Business acquisition as our top priority, we’re looking for a dedicated and personable candidate to maintain and grow our brand presence in the trade and serve as our main point of contact. 

Our ideal candidate will have a passion to generate revenue for the brand. Applicants should also be comfortable working MS Office, spreadsheets and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Objectives of this Role

  • Act as the first point of contact in Delhi NCR for Offline and Online Trade Partners.
  • Building and strengthening relationships to achieve short-term and long-term objectives.
  • Developing and supplementing business through pro-active direct sales, marketing, and appointment calls. Also develops strategic action plans to drive measurable, incremental sales revenue.
  • Identifying new markets and business opportunities.
  • Representing company in various events and exhibitions.
  • Implementing sales action plans.
  • Arranging site inspection trips for Trade partners.
  • Executing and supporting the operational aspects of business booked, writing contract, customer correspondence etc.
  • Working closely with revenue manager to ensure proposed rate negotiations meet the financial needs.
  • Attending all internal meetings as necessary.
  • Targeting key accounts potential for the company.
  • Acquiring and developing new business accounts and preparing sales proposals for clients.
  • Closely following up on all business leads within a 24 hour response time line to clients.

Prerequisites

  • Proven success in a similar role and environment.
  • Empathy towards customers and colleagues.
  • Pride and attention to detail.
  • Confident, outgoing and hospitable personality.

Experience

  • 3 to 4 years’ experience in the sales and marketing or related professional area.

 

Desired profile:

Experienced in housekeeping to perform housekeeping services and provide our guests with a safe and clean environment for a memorable stay with us. You’ll lead the housekeeping team, ensure team members comply with high standards of cleanliness and sanitation protocol, and oversee the housekeeping department budget. Experience in a supervisory role overseeing housekeeping staff or a similar role is required. Excellent communication skills, experience in working in a multi-cultural environment and leadership experience is required.

Job Summary

Responsible for coordinating and efficient running of all housekeeping departments and related activities. This will include daily operations and special projects completion in close coordination with the Operations Team and respective operational heads

Core Activities

  • Setting up of processes and implementing them
  • Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
  • Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
  • Oversee the housekeeping department budget, take inventory, and ensure there is a stock of adequate cleaning supplies
  • Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office
  • Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
  • Quality control and inspections/audits
  • Guest feedback analysis and action plan
  • Setting up of processes and implementing them

 

We are currently searching for a qualified and reliable maintenance engineer to lead our maintenance department. You will be responsible for managing all installation, repair and upkeep operations of our company’s facilities which may include Apartments, Condos, Villas, Studios, Penthouses and all other accommodations which the company manages. Your duties will include

· maintaining these properties with regards to Air conditioning, Plumbing, Electricals, Furniture & Fixtures, Routine Civil Maintenance,

· planning repair activities, and developing maintenance procedures.

Responsibilities:

  • Supervise and lead all maintenance processes and operations.
  • Track expenses and oversee the budget for maintenance.
  • Maintain all properties to ensure 100% operational capacity at working standards.
  • Create and implement maintenance procedures.
  • Conduct regular inspections of the properties to detect and resolve problems.
  • Plan and manage all repair and installation activities.
  • Ensure all department workers adhere to the safety policies and procedures.
  • Assign repair schedules and evaluate repair cost estimates.
  • Document and prepare daily progress reports, time sheets and maintenance logs.
  • Oversee equipment stock and place orders for new supplies when necessary.

Requirements:

  • High school diploma or equivalent qualification.
  • Bachelor’s degree in facility management or similar field is preferred.
  • A minimum of 3 years’ experience in property and facility maintenance.
  • Good understanding of the technical features of plumbing, carpentry, and electrical systems.
  • Strong knowledge of Air Conditioning and Bathroom Amenities such as steam, sauna and Jacuzzi.
  • Exceptional communication and interpersonal skills.
  • UAE Drivers License is a MUST

If you have proven experience in maintenance, then we encourage you to apply today. Our ideal candidate will demonstrate a good understanding of property maintenance, as well as outstanding written and verbal communication skills along with working knowledge of Microsoft Excel.

Desired profile:

Candidate with an experience of at least 2 years in such a role with knowledge of housekeeping and food and beverage. Proficiency in English, Hindi and the local language. 

Job Summary:

Duties vary from household to household, depending on the size and set up of the household, how often the clients will be in residence, what level of family, guests and functions take place, and how many staff there are to manage. Reports to the Director of Operations

You would be the main point of contact in the house for the staff, the management and the guests.

Core activities:

supervising and training household staff
overseeing the work of contractors
overseeing procurement of household goods
looking after guests
organising dinner parties and events
being hands-on with all administrative duties, including:paying bills/budgeting/managing household schedules

Skills required:

Being a good communicator, understanding the client’s likes and dislike
Being knowledgeable on a wide range of areas related to the role
Being responsible, efficient, discreet and organised
Having a good memory is also a distinct advantage!
Should be able to assist every staff, if need be, ranging from cooking to housekeeping
Lives within or near the property and is available 24 hours
Excellent area knowledge and connects

If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

 

Responsible for coordinating and efficient running of all guest services, housekeeping and engineering activities. This will include daily operations and special projects completion in close coordination with Operations Head and other respective heads.

CORE ACTIVITIES

  • Leading a team of operations coordinator and responsible for their performance
  • Recording and tracking issues, scheduling, and closing issues in PMS
  • Creating /closing activities for housekeeping and guest service
  • Recording and replacing damaged and missing items from the apartment (Guest) and claiming the cost from OTA or guest
  • Applying for access and parking cards and booking claims
  • Tracking negative reviews for HK team and guest service team
  • Ensure all guest from previous day arrivals have completed the 'Check in' registration
  • Tracking of guest review in Dropbox for Airbnb, Booking.com, Google, Expedia
  • Scheduling PPM and Pest control
  • Coordinating with vendors and suppliers and placing orders for items required for operations
  • Scheduling Deep cleaning, pest control and PPM of apartments
  • Update Daily KPI tracker
  • Update weekly KPI tracker for the Level 10 meeting
  • Prepare and maintain inventory list for all apartments along with glossary book
  • Maintaining attendance sheet for the departments
  • Coordinating and raising request and arranging quotation for purchases for damaged items in the apartment.
  • Heading the morning Operations meeting

Should have done a similar role for 1 year at least. Proficiency in Hindi and English is a must. An additional foreign language especially Arabic is an added advantage. Job experience in hotel working in Housekeeping or Engineering is preferable.

If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!